![]() If you wish to help to community grow, you may simply select “ Accept as Solution” and hit the thumbs up to say thanks for my efforts. Thank you for visiting the HP Support Community. If you are unfamiliar with how the Community's private message capability works, you can learn about that here. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). Please look for a private message from an identified HP contact. They will likely request information from you in order to look up your case details or product serial number. ![]() Good have brought your issue to the attention of an appropriate team within HP. That'll help us, and others see that we've got the answers! That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,Īnd your device is up and running again, only in case you don't get back to us, first! If you've already done everything mentioned above, I"m afraid you are right, this could be a motherboard failure and the best thing to do now is to make use of the instruction I've sent via the private message:Ĭheck your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope:Ĭlick here for more details on how to access the private messages on HP Forums (By the end of this article all the issues should be resolved) Software applications freeze or fail to respond.įOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE The computer does not wake from sleep or hibernate modes. The following conditions can be helped by the hard reset: Reestablishes the connection between the BIOS and the hardware ![]() Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps. If the above doesn't help or the steps are insufficient, check the below steps: (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). While you respond to that, here's t he best way to resolve the issue, using the HP Guided Troubleshooter: Or check with another wall outlet, excluding any surge protectors to check if it works? Have you attempted to connect the device to an alternate power cord or adapter? Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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